Privacy policy

 

Privacy Policy

 

Last Updated: 01 July, 2024

Welcome to Alumenarc. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and process your information when you use our services.

 

1. Information We Collect

Personal Information

  • Contact Details: Name, email address, phone number, and postal address.
  • Order Information: Order details, payment information, and transaction history.
  • Photos: Images you upload or send to us for creating custom metal posters.

Non-Personal Information

  • Browser Data: IP address, browser type, and operating system.
  • Usage Data: Pages visited, time spent on the site, and other usage statistics.

 

2. How We Use Your Information

Providing and Improving Our Services

  • To process and fulfill your orders.
  • To communicate with you regarding your orders and provide customer support.
  • To personalize your experience and improve our website and services.

Marketing and Communication

  • To send you promotional offers and updates (with your consent).
  • To respond to your inquiries and feedback.

Legal Obligations

  • To comply with legal requirements and prevent fraudulent activities.

 

3. How We Store and Protect Your Information

Data Security

We implement a variety of security measures to ensure the safety of your personal information. Your data is stored on secure servers (Shopify LLC), and is only accessible by authorized personnel.

Data Retention

  • Order Information: Retained for as long as necessary to fulfill your order and comply with legal obligations.
  • Personal Photos: Photos sent for custom orders are deleted 15 days after the order is completed to protect your privacy.

 

4. Sharing Your Information

Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Policy on Custom Poster Content

It is our strict policy not to share your content for custom posters with any third parties, including your relatives, friends, spouses, or other acquaintances. Access to photos, prints, posters, and related materials is restricted solely to the customer who provided them.

Customers must provide their order number, receipts, and proof of identity to access the content their previous orders within 15 days. (Refer Paragraph 3 & 6). 

This policy is designed to prevent any miscommunication and to protect the confidentiality of your personal information.

 

5. Your Rights and Choices

Access and Update

You have the right to access and update your personal information. You can do so by contacting us at contact@alumenarc.com

Opt-Out

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly at contact@alumenarc.com

 

6. Handling Personal Photos

Privacy of Photos

We understand the sensitive nature of personal and private photos. Photos uploaded or sent for custom orders are stored securely and deleted 15 days after the order is completed.

Customer Consent

By uploading or sending your photos to us, you consent to our use, storage, and processing of these photos in accordance with this Privacy Policy.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes via email or a notice on our website.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at:

Alumenarc

Email: contact@alumenarc.com | alumenarc@gmail.com

Phone: +923369999258

Address: S-4, Jinnah Tower, Valencia Town, Lahore, PK

By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting Alumenarc with your personal information. We are committed to ensuring your privacy and security.